What our Customers say...
I got in touch with SERVPRO because of a flooded house. They got there super fast. Andy especially was super responsive, professional and understanding. He and his crew (Jess, Hunter, Tavis) were super quick and friendly and any questions I had they were able to answer! Hope to not NEED them again, but if I do I for sure will be using them!
Integrity really comes to mind when I describe Drew and his team. My parents had a house fire it was a tragic event and everything was an absolute mess. Hard to know what direction to jump. Drew ultimately was responsible for putting together a very adequate and updated budget to present to the insurance company. He even considered code updates in his bid and went out of his way. He wasn’t necessarily interested in getting the construction job as much as he was interested in doing what was right for my parents I don’t think you find a lot of people like that anymore and I’m thankful for his team. Mary and Jennifer work tireless hours sorting through the house smoke filled working side-by-side with my sister and my mom. We are blessed to have their help!
I had SERVPRO help me with some water damage repair and they were awesome. Andy and his crew were so knowledgeable and helpful. They made this process a lot easier for me. I highly recommend them!
SERVPRO of West Topeka's staff were some of the most professional and caring people I have ever worked with. My mom had a housefire and so we were using their services under tough circumstances -- they made us feel cared for, they had great suggestions from their experience in this situation, and they accommodated us as we struggled to manage things in a timely manner. I cannot recommend this company enough.
We had SERVPRO of West Topeka out twice in the last few months, and will be recommending them to everyone I know. Drew, Andy, and the rest of the crew are as professional as it gets, and went the extra mile in everything that they did. They initially came out to do a full HEPA clean out of our finished attic after we had a bat infestation. While they were working they discovered some mold around the HVAC system which they also remediated. Then they cleaned the carpets on the second floor as well. We had them come back a few weeks later to clean our ducts. If we need anything else cleaned I will not hesitate to call Drew. If you're reading this review, go ahead and give them a call. They will treat you right.
Exceptional customer service and great communication skills. Attention to detail in completing the work thoroughly and timely. My concerns were addressed and my questions were answered. I am very pleased with everything. This was a job well done and I have shared my satisfaction with family and friends. Thank you!
SERVPRO of West Topeka did an excellent job of customer service from the time I spoke to Andy on the phone, to his fair and reliable estimate of cleaning our basement carpet to Andy, Jennifer & Ginger coming to our home to take care of cleaning our carpet. They were able to get out some old makeup stains, candle wax, and other miscellaneous stains and my carpet looks great!! I would highly recommend their team for any of your service needs that they take care of. I myself will use them again if needed for this and other services in the future. Thanks Again!
Everyone was very professional and friendly.
We asked SERVPRO to clean the vents and air ducts in our home. The team that came out was very professional and courteous. We were super impressed! They cleaned up after themselves and were super friendly especially with our dogs! I will certainly recommend to friends and family members.
This company was exceptional, professional, caring and most of all there when I needed help!!! They came in and took care of a water damage situation in the most timely manner and they cared about the outcome of the situation. They checked on me and provided service beyond expectation!!! Thank you SERVPRO of West Topeka for all the work you did. Thank you Jay for all that you did and the company did above and beyond resolving my water issue.
I recently experienced the tragic loss of my husband due to COVID. The SERVPRO of West Topeka team members came to my home to clean and disinfect. Jay Coverdale and team were so kind and empathic to me during this most difficult time and did a thorough job cleaning my home. I highly recommend them to others that face unexpected challenging cleanup jobs at your home.
Drew, Andy and crew did an excellent job for us. They were knowledgeable, professional and courteous. they arrived on time and very efficiently completed their job. Thank you for your hard work.
Andy, Jen, Stephan, Tavis & Emma are a disaster dream team from heaven. I've never seen a group of people work so hard and so fast with such amazing results. Drew responded immediately and we could not have been more pleased with the communication, manners and work ethic of these very fine folks. Highly, highly recommend!!!
Guys did a great job!
This was the first time we've ever dealt with a fire and I am so thankful that we ended up with this crew of people! Jay and Drew were wonderful about going through things with us and reassuring us that everything would be taken care of. Mary and Fanny were the ones that packed up all our belongings and they are just genuinely amazing human beings. They were among the few people that realized how traumatizing this whole experience was for us and they treated us as if they were packing up a member of their own family. I feel blessed that they were the ones that helped us through this!!
We have enjoyed working with Jay, our representative with SERVPRO of West Topeka. We recently referred a house fire to them and they were able to meet with the client within the day and offer solutions to the problems they were facing in their home. Now that the damages have been repaired and the house put back in order, our client can get their life back to as normal as possible in these times of Covid19. Thank you Jay and SERVPRO of West Topeka for doing a great job for our clients.
Friendly, prompt, and professional service.
They responded very fast and knew exactly what to do! They were very professional and organized! I even think that the clean up crew went above and beyond to get my basement clean in every nook and cranny! Andy and Jen came again the next day and made it the best possible! I am impressed with everything that was done!
Drew and his crew took excellent care of us here at Maryville Community Center. They were very easy to work with and professional. Our floors look terrific!!
Drew and his crew did an excellent job cleaning up my flooded basement. They were always on time, explained what they would be doing and did it, and got the job done in a timely fashion. I would highly recommend their services.
Excellent job by everyone involved.
In the wake of the unexpected, I am happy that I used this company to restore my home. They were very attentive, thorough, and helped me get my home back to a livable condition in a great amount of time. I hope that I never have to call them again, but if something like this happens, I would definitely choose them again. Highly recommended. I worked with Daniel (owner), Jay, Drew, Mary, Shawna, Tavis, and Dakota. They walked me through the entire process with fire damage cleanup, contents cleanup, painting, and replacing certain major appliances.
We really appreciate Stephan and his coworker coming out to get our basement dried up for us!
I own Grog's Games, which is a specialty game store in Topeka. I suffered a catastrophic fire at my retail space in June 2019, with it being a total loss, with the exception of four art prints and all of my tables. I had four custom built 8'x44" oak tables which were only two weeks old; the tables cost $4,100 each. There were large doubts whether they would be salvageable. Shawna was the technician that was assigned to fire. I spoke with her the day after the fire and we both looked them over. She told me that it looked worse than it was and that she would do her best. Wow, did she! My tables cleaned up perfectly, with no soot, water stains or discolorations. The only issue was a couple small cracks in one of the tables, which were caused by the heat and there was nothing that SERVPRO (or anybody else) could do about them. Shawna, Jay and SERVPRO of West Topeka were fantastic. Because of them, I am in the process of getting reopened in a different location much sooner than expected. I HIGHLY recommend SERVPRO of West Topeka for your fire recovery/cleanup whether it be commercial or residential.
I rent an apartment in South Topeka and suffered a sewage back-up loss. Management didn’t want to repair or clean the damages, so I reached out to SERVPRO. They fit me right into their schedule, and did as much cleaning and sanitizing as possible without any alterations to the unit. It smelled so much better and literally sparkled! SERVPRO was the best part of my experience - they were professional and empathic. Because of them, I feel safe in my home again. I recommend them to the highest extent!!! I worked with Jay throughout the entire process, Drew helped me understand protocol on how these situations should be handled, Andy did the scheduling, and Jackson was the technician.
They are very professional & did a great job.
Mary, Fanny and Emma did a great job cleaning for us after the fire! They were great. Very kind and caring. They even took really good care of our dog while we were at work. Couldn’t have asked for a better crew! We’ll miss them!!
You're guys were exceptionally great. Friendly and informative.
I highly recommend using SERVPRO! The whole team took care of me and my belongings from start to finish. A special thank you to Shawna, Jennifer, and Jay for delivering first rate service and compassion at a time I needed it the most!
The staff was supportive and understanding!
I am a Realtor in Manhattan, KS and SERVPRO literally saved a deal for me with a house that flooded, not once but twice, in the recent storms this spring. They were super responsive and were at the home within hours of us calling. Andy F. and Jen C. were our technicians and went ABOVE & BEYOND to help my clients figure out where the water was coming from and help us figure out how to get it stopped. They could have just left us high and dry and told us they would just come back to help whenever we could figure it out ourselves. I hope I never have to use them again but if so I will know who to call or recommend to others in need. Thank you Andy & Jen for being rockstars and for helping my clients be able to resolve their basement problems so that they could still sell their home and move into their dream house on time.
I can't thank you enough for the speed in which you responded to our situation. The professional approach made all the difference with the homeowner, and saved a bad situation. You guys ROCK!
The guy that came was great. Allstate denied my claim so he couldn’t do any thing but did give me advise that I could use.
We have a BBQ restaurant in Atchison Kansas. We had a flooded basement of sewage from the city trying to flush the city line!! SERVPRO was contacted & showed up as they said they would! It took them a couple days & they did a great job!
We had a major fire that started in our garage. Serve Pro was out the next day and walked us through everything and answered all our questions over the next months. Our entire house had to be gutted due to water damage and smoke. Dan, Jay , Drew and numerous guys and girls Mary, Shawna, Fanny and Jennifer treated us and our things like family. We appreciated the care they took when handling and storing our belongings. From pack up to pack back they did an excellent job. They took some family heirlooms that day that were in danger of water damage and fix them right up. We couldn’t have asked for a better company and will always rely on SERVPRO for any needs that might come about.
Andy and Jen (or Jenna) were fantastic at diagnosing the cause of the water in our house and tackling the issues. They were detailed, responsive, knowledgeable, and professional. Very pleased with their work.
Many thanks to the SERVPRO team led by Andy Ferguson! Andy arrived promptly, made a thorough assessment, gave a detailed explanation of process with time frame, as well as a not-to-exceed bid. He (and crew) were professional throughout and thoughtful of our needs, working quickly and achieving outstanding results. The job was completed timely, thoroughly and as promised. We can certainly recommend SERVPRO for others faced with challenging cleanups, as our experience was positive throughout. Thanks again!
Thank you, Jackson and Stephan, for being so polite and professional. You made a very unpleasant experience so much more bearable! I highly recommend this company and these two techs. And thanks also to Andy, who coordinated the service! Well Done!
The people that work for this company are standup guys. I haven't had any work done by them personally BUT I know of a few that have and they speak very highly of them. I work in the industry and if anybody would call me needing their services I would have no problems in recommending this company to my customers.
These guys came out and took care of our flooded crawl space. It was a mess and they just took care of biz like it was nothing. I met 3 members of their team and they were all great. Andy is amazing to work with and I would highly recommend this company.
SERVPRO got my basement dried out after the toilet there leaked. They were so nice. Always courteous and friendly and answered questions. They surely are Pros. :) I would recommend them to anyone.
Andy and his crew were very professional, honest, and thorough. I called them at 7pm and they were just getting done after long day and they did not hesitate to load up drying equipment and come get started on my house. Their prompt service saved us and the insurance company a lot of money. The entire process was done professionally and Andy was very courteous throughout!
Had a kitchen water pipe backup then a lot of water in house. They came highly recommended by our plumber. We called and Tony came out quickly, examined our house, took readings and assessed our situation. He said we could be helped by their high-powered dehumidifier. One was brought out within an hour, put it place and explained by their professional service techs. It did the job! Drew out the water, dried the house just like they said, very quickly. Very reasonable, saved us a lot of time and money. They bent over backwards to help us. I will recommend them and use them again. I give them my highest recommendation. Great people -Tony, Andy, Jackson!
I worked closely with Andy. He explained the process beginning to end and was very accommodating of our special circumstances as we were over 1200 miles from home dealing with our situation. I trust Andy and his crew as they were very thorough and sympathetic. He was also honest from the beginning and knowledgeable of all processes. We've now used SERVPRO both professionally and personally and wouldn't use any other company for these specialty services including fire and sewage damages.
SERVPRO was not only fantastic at getting our flooded kitchen and basement clean and dry, but they were also very understanding of our situation and they did everything they could to make us happy and comfortable. They always made sure that their work area was safe for my children and pet as well. I would recommend them 100%.
Very good company to work with. Lots of experience and makes good and continuous connection with customers.
Dear Mr. Hohman:
On behalf of the Ronald McDonald House Charities of Northeast Kansas, a 501(c)(3) organization, we would like to thank you for your generous donation of emergency service during busines hours, 2 bio remediation techs for 2.5 each, 1 bio supervisor for 1 hour, cleaning and disinfecting walls/floors, cutting out small section of Sheetrock, and setting air mover for three days. We really appreciate all of your hard work and the donation of your time. This donation will be used to help support the Ronald McDonald House in Topeka, which helps families stay close by providing a comfortable and conveniently located home for parents and loved ones whose children are receiving medical care at nearby medical facilities.
We are open 365 days a year at an annual cost of $400,000 to operate the house. Last year, 156 families were helped by the Ronald McDonald House Charities of Northeast Kansas, with more than 1,500 nights of lodging provided at an approximate cost of $75/night. Families are requested to make a $25 donation for each night's stay; however, no one is turned away for inability to pay. Seventy-five percent of the families served are low- to moderate-income, and less than 25 percent are financially able to provide the requested donation.
Established in 1988, Topeka’s Ronald McDonald House offers eight rooms with full baths and a large dining room, double kitchen, comfortable living area, family room, laundry facilities, play yard, and off-street parking. All our rooms are handicap accessible; an elevator connects the three floors of the house.
We truly appreciate your support, which is critically important to the continued success of the Ronald McDonald House and will greatly benefit Kansas families during some of the most difficult times of their lives.
I had just recently moved to Topeka and found some mold in my bathroom. I called SERVPRO and had them come out and give me an estimate. Tony Hohman was very helpful and gave me an excellent estimate price. Definitely will go to them again!!
I found some mold in my new to me home. Tony with SERVPRO identified and treated the mold problem. I couldn’t be happier. I was dreading a total gutting of the house but that was not necessary after treatment.
Very polite and very professional! Works hard and gets the job done right!! Tony Hohman was very helpful when we needed an estimate!
Tony Hohman came out and helped me with my mold problem. Wish more companies were like this! Very polite and professional! And didn't charge me for the estimate.
When I spoke with Tony about a price he was very helpful. Then when Andy came to my house he was very professional and nice. Andy also did a really great job on my carpet!!
Andy came to First Southern Baptist Church. He and the crew did a great job. They did the job quickly; we didn't have to do a thing but get out of the way. Andy was very courteous and explained everything. It would be wonderful if all service people were as courteous and competent as he is.
Great job. Great service. Just nothing they could have done to improve how well they did. Andy Ferguson was great. He explained the process, called to keep me updated on their schedule, and checked on the drying progress frequently. Highly recommend.
My elderly mother's basement was badly flooded while we were on vacation, which developed into mold. Another mold remediation company came to give an estimate, but we were not impressed - so my insurance agent recommended SERVPRO of West Topeka. Tony and Andy were responsive immediately. They did an "excellent" job of leading a team of seven workers, who quickly and efficiently packed and removed "numerous" boxes of treasured misc. items collected over a lifetime and transported them to storage. They then promptly halted all mold growth, removed all carpeting, and treated all paneling. Throughout the process, they were very kind and reassuring to my mother (all of us) and went "out of their way" to assist. I would use them again and highly recommend them!
Our home developed mold after an issue with a leaking toilet. Tony with SERVPRO, and his team, checked our home, evaluated the damage and got rid of the mold. They made several possible recommendations for our consideration. Our home smells clean with no more mold cropping up! We will certainly call on them again if needed, and feel confident in their integrity and ability! Thanks Tony and Andy!!
Tony Hohman was an absolute professional, great customer care, honest, and genuine. I would recommend SERVPRO to anyone especially if Tony was involved. Thanks so much!
My sump pump went out and I received a super fast response with amazing service! You guys rock! Thanks so much!!
I just wanted to thank you for having such compassionate employees!
Andy and his crew are amazing! My elderly mother had a water leak in her basement which resulted in mold growing. Andy walked me through each thing they were going to do and worked with our insurance adjuster directly. I would highly recommend them for your restoration needs.
I am writing to let you know how grateful we are that Allstate Ins. Co selected your company and for the men you have working for you, to come to our rescue! I can't remember when I have met a more hard working, compassionate and dedicated group of men. I would highly recommend your company to anyone especially because of your employees. I feel employees make the company and you are lucky to have such nice polite men working for you!
We appreciate all that was done and it was a pleasure to meet some of your employees!
Fantastic job! Thank you all!
SERVPRO of topeka - Google Search
I highly recommend this company for water clean up. I woke up to a mess because the sewer line in my basement backed up and water flowed onto the carpet. I called SERVPRO and they were to my house within an hour to clean up. The crew chief, Andy, and technicians Dalton and Braden were all very polite and did a great job. They moved boxes from a nearby closet to check for water and cleaned that area as well. I didn't even realize water had gotten into that area. The production manager, Tony, even stopped by the job and spoke with me which reassured my confidence with the company. The service provided made me glad that I called SERVPRO.
SERVPRO of topeka - Google Search
10/10 would definitely recommend. They are well priced and did not overcharge for unnecessary things as some companies do. They were able to take care of us fast and efficiently and even having to call them to come out more than once did not seem to be a problem. The guys who came out to our house did a great job as well. They worked with me on times and were always here when they said they would be. Great company, great staff.
Just wanted to let you know that Tony Hohman went above and beyond on doing the mold removal at my Mother-in-law's house in Topeka KS. We appreciate that he was so professional and was totally willing to go above and beyond to help make it as smooth as possible. Just wanted you all to know how much we appreciate that it is done and so we can move on with the rest of the things that need to be done to this house.
Sincerely, D Smith
Please Thank Tony & crew - They did an excellent job & were great to work with!
Thank you for your kind service!
Excellent Job! Thank you!
SLI has used SERVPRO exclusively for the past three years due to their quick response times, professionalism and great work. Tony, Jake and the others at SERVPRO are very quick to respond and always make you feel like you are their only customer – even when you know they are inundated with work during times of large storms. We call upon them to provide emergency service for water damage and they are on a regular schedule for routine carpet and upholstery cleaning. They respond quickly during some of the worst times a business can have – water damage.
I thought the guys did a great job and I was very impressed with them while working on my water loss. They answered all my questions and were very courteous. Thank you for your patience.
Thank you for your wonderful service. ALL of your employees were so friendly and polite. They worked so hard to make my world better during my water loss. My hat is off to you all. Thank you!